Packaging
As soon as we make our natural, raw food meals, they are immediately frozen in leak free double clipped chubs. We deliver our meals in special, insulated shipping containers with lots of dry ice all across the 48 states. This procedure will keep your meals cold, fresh and safe for up to six days. We recommend that you thaw the food out refrigerated, and after opening the chub, use the food within 48 hours.
Convenient Automatic Shipments
Our program gives you the convenience of automatic regular shipments on a personalized schedule to fit your dog’s needs and your storage capacity. There’s no obligation, and you can change or cancel your order at any time.
Shipping
Our orders ship via FedEx Ground to the 48 states in the continental U.S. from our facility on the East Coast. You only pay for the shipping cost of your order and $6.50 for handling, and benefit from the substantial discounts we’ve negotiated. We currently ship orders only within the U.S.
Shipping Costs for Ground Home Delivery
The shipping prices are calculated only on the weight of food in your order, and excludes the extra weight of the packaging or coolant.
Refund Policy
If for any reason you are dissatisfied with any product from Big Dog Natural we will gladly replace it or refund your entire purchase price.